Expert knowledge of Cisco call center applications ( PCCE, UCCE, CVP Call Studio and IVR)
Expert knowledge in systems integration between Cisco telephony and 3rd party systems
Experience working within an Agile methodology
Completing all other duties as assigned
Provide a high level of customer service when responding to and resolving issues
Maintain relationships with our business leaders that fosters a cooperative working environment
Maintain an industry-wide perspective on emerging and evolving technologies and implementations
Position Requirements
Required - 6 years: Implementing and supporting VoIP technologies
Preferred - 8 years: Progressive experience networking in the TCP/IP LAN/WAN environment
Cisco routers, switches, wireless, and VoIP background desired.
Cisco CCNA Voice or CCNA Collaboration certification is preferred
In-depth knowledge with Cisco CUCM, UCS, Unity Voice Messaging Systems, and Cisco router as well as Meraki configurations
Understanding and working knowledge of Active Directory, VMware, networking, and Unix / Linux Systems to be able to support various Unified Communications Components
Networking system concepts with knowledge in the following: multiservice/network design; LAN/WAN protocols such as MPLS, BGP and SIP; network tools such as protocol analyzers; network security; Windows Server.